Maintenance
Specialising in personal service and technical excellence since 1985, Montal helps you to maximise the return on your IT investment. An innovative, proactive approach means that you can be confident of a thorough and speedy solution to any IT problem, with the minimum of disruption to your routine.
By offering multiple levels of care, we give you the opportunity to specify precisely the right level of cover for your business - from rapid repairs or replacement of hardware, right up to a fully comprehensive scheme which delivers a single point of responsibility for your entire IT system...
Level One - Hardware Fix - for organisations who simply need rapid, cost-effective hardware repair.
Level Two - Systems Maintenance and Hotline Support - for organisations requiring system software support in addition to rapid, cost-effective hardware repair includes re-load of operating system.
Level Three - Extended Hardware and Software Support - a support service for organisations who wish to retain their Internal Systems Administration, but want to enjoy the benefits of outsourcing the rest of their IT support.
Level Four - Managed Helpdesk* and Extended Hardware and Software Support - for those wishing to outsource the burden of the internal support desk function. Montal accepts calls for assistance direct from individual users. * Montal's independent Helpdesk is available as a stand-alone service.
The standard levels of MontalCare are supplemented by a range of value-added services, and by the ability to customise your service level options.