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About Montal

The Montal Difference

The Team That Works

In today's computing environment, the elements of hardware, system software and communications are merged into one. It is likely that a problem you have with one element could impact on the parts of the whole. So it's vital that the people you call on for your hardware, operating system and communications support understand the greater picture.

At Montal, our customers benefit from being supported by one integrated team of hardware, software and communications experts. This coordinated approach results in a greater understanding of any problems ... and a faster resolution. Our Support and Maintenance team is backed and integrated with the various manufacturers' support teams, giving us the ability to escalate any problems if required.

The end result is a support solution that's tailored to fit your exact needs...delivered by people who have all the skills, resources and enthusiasm to do the job properly.

The Network Specialists

At Montal, we only do what we do well. By focusing our skills, we provide customers with the latest technologies and outstanding levels of service. Our core skill is in multi-user and networking solutions, which means we can support local and wide area networks as well as hardware and system software.

Key technologies supported are:

A Learning Organisation

We add to these skills every day. By attending training courses and maintaining close relationships with manufacturers, we can apply up-to-the-minute expertise to your computing environment.

Take a look at the skills that we provide to support the systems that are vital to your business:

Strategic Locations Nationwide

Our Support and Maintenance engineers are providing support to some 1500 sites nationwide, 24 hours a day. They are local to your area which means you get the security that a large operation brings ... and the personal service our customers have come to expect from Montal.

Responsive, Flexible

At Montal, we have invested in the resources to answer your call effectively and on time. Our service goal is to deliver standards that meet or exceed your expectations. It is more about customer satisfaction rather than response statistics.

At the heart of our support operation is a sophisticated call handling and progress monitoring system. It makes sure that all work is immediately scheduled and remains highlighted until a satisfactory conclusion has been reached.

Each call is allocated a unique call number so that the status or any queries are easily tracked. Call details and progress can be automatically emailed to you if required. As soon as a fault report has been processed, the relevant details and site history are immediately available to your support engineer via a state-of-the-art, interactive, data communications network. This means that the engineer has all the right information before he even arrives and that any resources and parts will be available for a prompt solution.

Proactive, Initiative

Preventative maintenance and site survey visits are automatically scheduled into your contracted service. Neither of us wants to see your systems fail, for any reason. And that is why Montal's approach is focused on prevention rather than cure. We'll take the initiative to alert you to equipment that is not currently covered. We'll be innovative and think proactively about keeping your IT as a dependable source.

Independent, Responsible

Montal is an independent support organisation and because we are independent, we can take responsibility for supporting multi-vendor environments. It's a 'top down' approach to IT efficiency that includes the hardware, the system software and the rest of the environment too.