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Telephony Solutions

•          Intelligent voice & data convergence solutions
•          Customer contact centres
•          Call recording
•          Internet & email solutions
•          Business application hosting
•          Flexible working
•          Internet security
•          Web content management
•          Web hosting
•          Interactive information kiosks

Montal has provided telephony solutions for over a decade - a trusted provider of fully managed Internet, voice & data. We establish the answers required to provide integrated, intelligent solutions tailored to your organisation’s needs and utilise a number of “best of breed” partners to achieve this.

Montal can help you remove the complexity of selecting the correct telephony, IT, Internet and data solutions, integrating them where possible. Our aim is to achieve measurable benefits through helping customers to improve service levels, business efficiency and lower operational overheads.

Solutions:

 Below are some of the voice services available via Montal:

Call Management:

A “dashboard indication” of call activity that provides you with real-time & historic data management tools, to control costs and enhance service provision.

Voice recording:

Tailored solutions that are suitable if necessary for submission to a court of law. This provides protection for your organisation as well as being a tool to identify training needs and improve the skills of tele-based staff.

Interactive Voice Response:

Often a caller simply wants to leave their information or have a call handled without fuss. Using a computer to take information from a caller or to deliver information to them, reduces staff workload. Flexible systems are designed to suit your specific needs.

CTI & Application integration:

This will allow your telephone system to link to your business applications including your CRM system, voicemail, email, fax and web contact, as well as providing automatic screen pop of caller information, predictive dialling and web call-back request.

As a trusted provider of information and communication systems, we are well positioned to deliver fully integrated intelligent solutions. We provide a manufacturer independent, consultative approach to converged telecoms and modern customer service applications.